Booking a private catering service

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• All quotations are valid for 3 months from the date of quotation.

• Your preferred date will only be secured once payment has been received and funds cleared. A surcharge may be applicable on bank and public holidays. This will be discussed with you if you request such a date.

• On booking, we will ask to confirm how many guests will be attending your event. Prices quoted are based on information given by the client at the beginning of the quotation process.

• All bookings must be paid with a 20% deposit. This is usually done via direct bank transfer/ online banking; all details required for this are shown at the bottom of your invoice.

• The full balance (less deposit) is payable 7 days before the event as confirmation of final numbers. Should this amount not be received in time, your event date will not be secured and the relevant arrangements for ingredients delivery/hire/staff etc will not be made.

• We will always try our best to have your menu exactly as agreed, but we reserve the right to change to change or substitute menu items due to seasonality and availability if necessary.

• Tips/gratuities are not included in the cost of our services and are left to your discretion; if you would like to show your appreciation please feel free to do so directly.
  
  Changing the number of guests attending

• If you would like to reduce the number of guests attending your event, please notify us at least 7 days in advance. Adjusted costs in this case are at our discretion.

• If you would like to increase the number of guests attending your event, as long as you notify us more than 7 days in advance of your appointment, we will arrange for enough ingredients to cover this. There will be an additional charge per person which will be discussed with you and confirmed via invoice, and which must be paid in full at least 7 days in advance of the appointment.
  
  Cancellations

• Once you have confirmed your booking, if you need to change your date or cancel we will do our best to help you.

• We regret we cannot offer any refund if you cancel within 7 days of the event. We will work with you to try and reschedule subject to our availability, but this is not guaranteed. You may wish to take out suitable insurance to cover cancellations beyond your control.

•  Very rarely there may be a delay in our arrival, or we may need to cancel your booking for reasons beyond our control, such as adverse weather conditions, sudden illness, unavailability or breakdown of transport or equipment. We will do our best to notify you as soon as possible and make alternative arrangements, however, in the event that we must cancel, we will offer an alternative date. Should this not be possible, you will receive a full refund. We regret that, in these circumstances, we are unable to reimburse travel, accommodation or any other expense that you or your guests may incur in relation to the cancelled booking. Liability We hold public liability insurance which covers damages to your property or personal injury up to £2,000,000.

• For your safety, please inform us in advance of booking if you have any dietary requirements, are pregnant, have diabetes, epilepsy or an allergy to something, or if you think there is something else that we should be aware of.
  
  What will happen on the day? 

• We will arrive 1-3 hours before your event unless otherwise agreed. We will bring with us everything we need, and we will leave your home as we have found it. Please do have your kitchen ready for us, clean and tidy with clear work surfaces, empty sinks/dishwasher and clear access routes.

• On arrival, you must show us how your kitchen equipment works, including turning on any electrical appliances. You should show us what equipment may be used for the event, including pots, pans, electrical equipment, crockery, cutlery and glassware (if necessary), removing it from high cupboards. Any faulty equipment should be removed from the kitchen prior to the dinner party.

• If you are using your own crockery, cutlery and glassware we will ask you to have this ready, tables set and furniture correctly placed. We will help as much as possible on the day but cannot be responsible for any accidental breakages so we ask you kindly to have prepared for your guests in advance of our arrival to avoid this. If we are hiring in, any breakages by you/your guests are subject to the hire company replacement costs.

• Depending on the agreed service, we will wash up/load dishwasher, clear down and remove our rubbish before our departure if attending the full event. We do not sweep, mop or hoover, but we will leave everything as clean & tidy as we can.

• Abusive behaviour of any kind will not be tolerated. If this happens our team will vacate the property immediately and the booking will not continue. No refunds will be issued.

• We reserve the right to dispose of any food leftover at the end of an event in accordance with health and safety guidelines. If a client requires food to be kept, we cannot be responsible for any consequences. Our responsibility for this food ceases once the food has been removed from the buffet table/serving area and is not disposed of.

• We cannot be held responsible for the safety and quality of any food and drink supplied directly by the client or any other organisation.

• Staffing costs will vary depending on the style of event and level of service required. An additional charge for staff may be made if an event is delayed or runs over the agreed time for staff to finish as a result of factors outside of our control.

• Lastly we will make all reasonable efforts to perform our agreed obligations but shall not be liable for any delay or other failure as a result of factors outside our control including but not limited to failure of performance due to accidents, fire, flood and obstruction by any ‘acts of God’, problems due to power failure or faulty equipment used by the client or supplied by other companies.